Turn Around - Basic Projects
> Basic Projects
> Rapid Turnaround - Protocol Compliant Projects
Project Time Requirements
Our general lead-time requirement is one business day per 100 accounts. There is a 3-day minimum for all projects, regardless of size.
We calculate turnaround in terms of the number of "business days" we must have possession of the project. Due to delivery irregularities, we cannot consider the day project materials are received as a full business day. We also calculate turnaround using the number of accounts – NOT households – involved in the project. "Accounts" is defined as the total of brokerage accounts, outside annuity accounts plus outside mutual fund accounts.
For example, a project that includes 600 brokerage accounts and 200 outside annuities (a total of 800 accounts) would leave our office 8 full business days after receipt. From the sender’s perspective, door-to-door turnaround would actually be 2 weeks (considering the shipping days).
Barring any complications, projects are returned on the agreed-upon date.
Turnaround can be adversely affected by:
| Not getting the project to us on the specified date. It should not be assumed that a one-day delay in getting the project to us will result in a one-day return delay. Our schedule does not always permit this one-for-one movement of projects. | ||
| Inaccurately scheduling the number of accounts. If the project is scheduled as a 400-account project and it turns out to be 700 accounts, the return date is subject to delay (and penalties may apply). | ||
| Failing to get the necessary materials (forms, cover letter, etc.) to us in a timely fashion. | ||
Beware the Holiday Rush!
Three-day holiday weekends are popular times to make transitions, and our schedule can fill up very quickly in the preceding weeks. Please allow a few extra turnaround days around holidays or schedule projects well in advance.